Creativity is recognized as the key success driver for organizations and individuals. Innovative cultures rely heavily on the right set of creativity and problem solving techniques crucial for the organizational growth and survival.
Design Thinking is iterative, hands-on, problem solving approach that empowers innovators to build human-centered solutions based on a better understanding of people’s needs, challenges, and insights.
Service Design is a powerful methodology that allows organizations to think holistically, create and deliver successful end-to-end service experiences. This two days program will provide an in-depth understanding of the research and design techniques that will allow your team to think in a new way about your services and how to redesign multi-channel experiences.